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What can I do with the Recovery Tool?


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The Recovery Tool is a section of the 1&1 Control Panel which allows you to reboot the machine at any time. Please note that this is a hard reset and is comparable to hitting the reset button on your home computer. When the server is reset using the Recovery Tool, the machine does not go through the normal shutdown procedure. The power is cut momentarily and then the machine will go through the normal boot procedure.

Step 1: Log in to the 1&1 Control Panel using your Customer ID OR domain name and your password at: http://admin.1and1.com

If you have only one package, you will land on the Administration page. If you have more than one package, select the Packages tab at the top. Select the package in question to reach its Administration page.

select package image
Step 2: To reboot your machine into the normal or rescue system, find and click the Recovery Tool icon from the 1&1 Control Panel in the Server Administration section.

selectRecoveryTool
Step 3: In the Recovery Tool section, check the box for Reboot now.

reboot1.jpg
Step 4: Next, choose a boot option.

Normal system arrow imageChoosing the normal system will issue a standard reset and boot from the operating system installed on the hard drive.
Linux Rescue System arrow imageChoosing a Linux Rescue System option will reset and boot the server into the Rescue System chosen which is stored in the server's memory. The data stored on your server's hard drive(s) will still be accessible using this option.

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Step 5: Click the Next button to continue.

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Step 6: You are show a confirmation page with the details of your selection. If you have chosen a Linux Rescue option, take note of the new password. Verify the rest of the information and click the OK button to confirm and issue the reboot now.

reboot4.jpg
Step 7: You should be informed the process was successful. Click the Go To Overview button to return to the Recovery Tool page.

reboot5.jpg

If the process failed, or timed out, attempt the same steps again. If you continue to have problems, contact our dedicated server support team at 1-866-99-1AND1.
Step 8: You will be informed a process is currently running and that no action can be taken at this time. You may now ping the server to determine when the reboot is complete or click the refresh button. Once the reboot options are displayed again, the server should have completed the reboot process.

reboot6.jpg


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